At SHALLME, customer satisfaction is our top priority. We aim to provide you with the best products and services, and in case you are not fully satisfied, our refund policy ensures a fair and transparent resolution.
1. Damaged or Defective Products
If you receive a product in poor condition, with tampered packaging, or damaged during transit, please do not accept the delivery and return it to the courier partner immediately.
Kindly inform us at info@shallme.com or call us on +91 87555 51584 with your Order ID. A replacement or full refund will be arranged at no additional cost.
2. Refund Eligibility
- Refund requests must be raised within 48 hours of receiving the product.
- The returned product will undergo inspection at our warehouse before the refund is approved.
- Refunds are not applicable in the following cases:
- Products showing signs of damage or misuse after delivery.
- Customized or made-to-order items.
- Requests made after the 48-hour window.
3. Refund Process
- Once we receive and verify the returned product, we will notify you about the status of your refund.
- Approved refunds will be processed within 4–7 working days.
- Refunds for prepaid orders will be credited back to the original payment method (Credit/Debit Card, UPI, Wallets, etc.).
- For Cash on Delivery (COD) orders, refunds will be issued through a bank transfer to the account details shared by the customer.
4. Proof of Return
When handing over the product to the courier partner, it is mandatory to collect a receipt (physical or digital) as proof. In case of misplaced shipments, this proof will be required to initiate the refund.
5. Partial Refunds
If your order contains multiple products and you choose to return only some items, the refund will be calculated after adjusting applicable discounts on the retained products.
6. Timelines & Updates
- Refund timelines may vary slightly depending on your bank or payment provider.
- You will receive regular updates via email until the refund is successfully processed.
📍 Contact Us for Refund Queries
SHALLME
📧 Email: info@shallme.com
📞 Phone: +91 87555 51584